Our order processing times are carried out during business hours from Monday to Saturday. Once we receive your order, kindly allow us to fulfill it within 24 hours. After processing, we send it out for delivery the next day.
Shipping & Delivery
Delivery Time
Shipping time varies by location. These are our estimates:
| Location | *Estimated Delivery Time |
|---|---|
| United States | 6 - 9 Days (Free Shipping) |
| UK | 6 - 10 Days (Free Shipping) |
Courier Availability
| Country | Company |
|---|---|
| United States | USPS, OnTrac, PCF Corp & DHL (Depends on State) |
| UK | Evri, Royal Mail & Yunexpress |
How Do I Track My Order?
Tracking your order is very easy just follow below 3 simple steps.
- Click "Track Order" at the Top Header.
- Enter your Tracking Number and Order ID.
- That's all, all the recent update about your shipment will be available here.
I Never Received My Order? - Can I Get A Refund
If you have not received the order, there should be two conditions possible:-
- Courier Tracking Number Shows Delivered - However, you haven't received the order yet.
This issue generally occurs when customers have provided the wrong address. In this case, the courier delivers to the address which customer has provided while placing the order.
As mentioned in our shipping policy below, Connecy-uk.com is not responsible for orders delivered to the address which has an error from the customer's end.
I provided the correct address, but the courier delivered it to a different address.
However, if there is an error from the courier's end and they delivered the order to some other address, to a different address from the address you provided while placing the order! In this scenario, Connecy-uk.com got you covered and a replacement should be issued. Please contact us at support@connecy-uk.com.
- Return to Back to Sender - The address you provided was incorrect. After trying a few times, the courier gave up on delivery and sent it back to us.
Courier sometimes fails to find or match the address provided by the customer. It generally happens due to an error in the address or the address provided is insufficient (not detailed) provided by the customer while placing the order.
In this, connecy-uk.com should not be held liable for a full refund. However to help the customers, sometimes connecy-uk.com may issue a replacement at sole discretion without any cost.
At Connecy-uk, everyone maintains a high level of integrity with high-quality service, which improves work-life balance. Our shipping department remains off on Sunday and International holidays only.
We recommend all our customers for providing a detailed address while placing an order online, which makes the whole process smoother! As it benefits courier and the local post office to deliver orders faster and efficiently. Furthermore, sometimes due to missing fields or incorrect information, our staff may reach out using a phone call or an email to reconfirm your details.
To update address and shipment information, customers must contact us as soon as possible, typically within 24-48 hours. Once the order gets shipped out of our facility. We will not be able to update or modify the shipping address or details. Since the package will be handled by the courier company, which is out of our moderation.
Connecy-uk.com should not be held liable for any refunds or replacement, in a scenario where the shipment information provided was never corrected before shipment (24 hours).
Your order shipment can be delivered via courier or the nearest post office. Your nearest postal office handles most of your orders and is the same as the one that delivers the daily mail. The standard protocol is that a notecard is left when the receiver is not at home, which will include directions about where the package is shipped and what you will need to receive it.
